Questions from buyers

Not physically. All listings are photographed and described by us or by the seller. Look at the photos carefully, read the description, and ask questions through the listing page if something's unclear. If you're worried about condition, that's what your max bid is telling you, bid less.

We try to describe items honestly, including damage. If you win an item and it turns out to be materially different from the listing, you can file a report from your account purchases page or the listing itself. Reports go to a human who'll look at what you received versus what was promised.

When you bid, you're actually setting a maximum. If you set $50 and nobody else pushes the price higher, you'll win at whatever the next increment is, not $50. If someone else bids $40, our system bumps your bid to $41 automatically. You never pay more than you had to. This is how most modern auctions work.

Your card on file is charged automatically at the close of the auction. You'll get an email with pickup details. No extra click, no "would you like to complete this order?" pop-up. That's why we ask for a card before you bid, bids are real commitments.

Yes, 15% HST for items in Newfoundland and Labrador. The winning bid is the pre-tax amount; tax is added at checkout. You'll see the breakdown in your purchases page and on your receipt.

We'll email you and the item goes to the next highest bidder. Three failed charges and your account is suspended, so if you changed banks or your card is expiring, update it in your account settings before bidding.

No. Bids are binding, once placed. This isn't us being strict, it's how auctions work. If you're not sure about an item, don't bid, or bid lower. The system will push you to confirm your first bid the first time you use the site.

Most listings have a set pickup window, a day or a weekend, and you book a 15-minute slot within that window. You'll see available slots on your purchases page after you win. Partner pickups (thrift partners) are usually during their regular store hours. You'll know which style before you bid.

After you win, you'll see the seller's email address on your purchases page. Reach out directly to arrange an alternative time. Most sellers are flexible when life gets in the way.

Not much, the seller will have your name and the booked slot. You may be asked to show a QR code from your purchases page, which acts as proof of purchase. For heavy or bulky items, bring help and a vehicle that'll actually fit the thing.

Yes. Share the QR code from your purchases page with whoever you're sending. They'll need it to confirm pickup.

Contact the seller as soon as you know. Most will work with you if it's an honest scheduling conflict. Repeated no-shows lead to account suspension, so don't let it slide if you can help it.

First, try messaging the seller directly (their email is on your purchases page). Most issues clear up fastest that way. If they're unresponsive or you can't reach agreement, file a report from your purchases page and a human on our side will look into it.

File a report using the "no-show" option. This is a serious issue and we investigate every one. Depending on the seller's history, they may be suspended or have their verification revoked.

Our default stance is all sales are final, items are sold as-is. That said, in cases of verified seller misrepresentation or a no-show, we may issue a refund at our discretion. Reports are the path to that outcome.

Estate items are often older and have wear. If something that was described as working stops working within a day or two of pickup, file a report with "broke soon after pickup" and we'll take a look. Reports beyond that window are harder to adjudicate fairly, but worth filing anyway.

So we can charge it automatically when you win. Without a card on file, a winning bid would just be an IOU, which doesn't work for sellers who need to trust the sale is real. Your card is stored by Stripe, not by us. We never see the full number.

Your email is shared with the seller of any item you win, so you can coordinate pickup. The seller's email is shared with you too. We don't give your address to anyone, you're the one going to the seller's address to pick up.

Yes. Email us and we'll delete your personal information. We may retain transaction records for tax and legal purposes (required by law), but your profile, saved cards, and activity history will be removed.