Seller FAQ

One physical item per listing. A snowblower, a piece of furniture, a tool, the bike in the garage. What you can't list: services like dump runs or lawn care, bulk lots of a hundred things, anything illegal to resell in Canada. Every listing is reviewed by a person before it goes live, so we'll catch edge cases and reach out if needed.

Yes. Sign up takes about a minute, and we verify first-time sellers before their first listing goes live. Usually a short video call or a couple of questions by email.

Because we've all been burned by fake listings online. Anonymous sellers are cheap; real ones aren't. It's a one-time thing and it's what lets the rest of the site work.

A Free listing is free. You list, someone wins, we connect the two of you, and they bring cash or e-transfer at pickup. If they don't show up, you're out the time you set aside.

A Secured listing locks the buyer's credit card before they can bid. The moment they win, we charge their card and send 90% to your bank account automatically. You get paid whether they show up for pickup or not.

Start with Free. It's what most people use and it's easier. If you get burned by a no-show, or if you're selling something worth more than a couple hundred dollars, switch to Secured on your next listing.

10% of the winning bid. That covers the credit card processing fees (which we absorb) and our work of handling the secured payment. So if your item sells for $100, you get $90 sent to your bank. If it sells for $500, you get $450.

No-shows are the single biggest frustration of selling online. You set aside an afternoon, text the winner, they stop responding. Secured makes that impossible, you already have the money before they've said a word.

If your item is cheap or low-stakes, Free is fine. If it's something you'd be genuinely annoyed about wasting time on, Secured pays for itself the first time it prevents a no-show.

A one-time setup with Stripe (the payment company that runs all this). You'll need:

• A piece of government ID (a driver's licence works)
• Your banking details so Stripe can deposit your earnings: transit number, institution number, account number (they're on your cheques, or in your online banking)
• About 5-10 minutes

Yes, on a per-listing basis. Once you're set up for Secured, you pick per listing. Maybe your snowblower is worth Secured and your old coffee table isn't.

Free listings: at pickup, cash or e-transfer, whatever you and the buyer agree on.

Secured listings: Stripe transfers 90% to your bank account after the auction closes. It usually lands within 1-2 business days depending on your bank.

You report the no-show from your sold-items page. We review and if they really ghosted you, they get a strike on their account. Three strikes and they're banned from bidding.

You don't get paid, and we can't force them to, but the strike system makes no-shows rare because bidders know their account is on the line.

You already have the money. The buyer loses out on the item and the cash. We mark them for review, and that's usually the end of it. You keep what you were paid.

You'd need to cancel, in which case we refund the buyer. If this happens repeatedly, we'll have a conversation. Secured works because both sides keep their end of the deal.

Full estates are a different service. We come to you, photograph and catalogue everything, run the auction, and handle pickup logistics. You get a cheque when it's done. Contact us through the sell page to start a conversation.